Privacy Policy

WELCOME TO THE CHINA MALL EXPRESS PRIVACY POLICY

This Privacy Policy applies to all users of our website, mobile site, and any digital platforms or applications (“our Platforms”) used to browse, list, or purchase products and services.

The purpose of this Privacy Policy is to explain how, why, and when China Mall Express (PTY) Ltd (“China Mall Express”, “we”, “us”, “our”) uses your Personal Information, in line with the Protection of Personal Information Act 4 of 2013 (“POPIA”).

It is important that you read this Privacy Policy together with our terms and conditions and any other privacy-related notices we may provide when collecting or processing your Personal Information.

We respect your privacy and take the protection of your Personal Information seriously.
To offer a secure and functional marketplace for our vendors and buyers, we may need to process limited information about you. By using our Platforms, you agree to the processing of your Personal Information as described in this Privacy Policy.

1. Definitions

In this Privacy Policy:
“Personal Information” and “process/processing” have the meanings set out in POPIA.
“you” or “your” refers to anyone accessing or using our Platforms, including vendors, customers, and browsers.
“registered user(s)” refers to anyone who creates an account on our Platforms and provides us with Personal Information (such as name, contact details, or business information) to buy or sell products online.

2. What Information We Collect

We may collect the following Personal Information:
From Buyers:
Name and surname
Contact details (email address, phone number)
Delivery address
Account login details
Payment information (processed securely via third-party services)
From Vendors / Shop Owners:
Business name and representative’s name
Contact details
Bank account info for payouts
Product-related content and descriptions
VAT or company registration (if applicable)
Automatically Collected:
IP address, browser type, device information
Site usage data and browsing behaviour (through cookies)
We do not collect unnecessary sensitive data (e.g. religious beliefs, biometric data, etc.).

3. Why We Collect and Use Your Information

We only use your Personal Information for purposes related to providing a functional and secure online marketplace:
To register and manage your user or vendor account
To process orders, payments, and deliveries
To allow vendors to fulfill customer orders
To communicate order status or respond to queries
To send system-related notices (e.g. account updates, security alerts)
To analyse site usage and improve our services
To comply with legal or tax obligations
We do not sell or rent your Personal Information to third parties.

4. Sharing of Personal Information

We only share your Personal Information when necessary, and always with due care:
With service providers (e.g. couriers, IT providers, payment processors) for business operations
With vendors, for order fulfilment or communication regarding sales
With legal authorities if required by law or court order
With hosting or technology partners (some may be located outside South Africa)
All third parties we work with are expected to comply with POPIA or similar international standards.

5. Cookies and Tracking Tools

Our Platforms use cookies to improve functionality, remember preferences, and
measure traffic. You may disable cookies through your browser settings, but this may impact certain features.

6. Data Storage and Security

We use reasonable security measures—technical and organisational—to protect your Personal Information from misuse, loss, or unauthorised access. These include:
Password-protected accounts
Encrypted payment processe
Limited access to backend systems
We keep your data only as long as necessary for operational or legal reasons, after
which it is securely deleted.

7. Your Rights Under POPIA

You have the right to:
Access your Personal Information
Correct or update your details
Object to certain forms of processing
Request deletion (where legally applicable)
Withdraw consent where processing was based on consent
Lodge a complaint with the Information Regulator (inforeg@justice.gov.za)
To exercise these rights, contact us at the details below.

8. Updates to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in technology, legal requirements, or business practices. Please review this page periodically for updates.

9. Contact Us

If you have any questions or concerns about how we use your Personal Information, or wish to exercise your rights, please contact us:
Email: info@chinamallexpress.co.za
Website: www.chinamallexpress.co.za